While running a 5,000-agent contact center, Brian Tuite often experienced the problem of having to train new agents on the basics. The way he tells it, they weren’t prepared for success — and drained the contact

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It’s always a bit of a bummer when an exhibitor pays for booth space at an event, but ultimately fails to show. The empty table, the photocopied bit of signage — perhaps one of the neighboring booths has annexed the

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The alternative protein sector has seen a lot of movement in the past week, including U.S. regulators approving both Upside Foods and Good Meat to sell their cultivated chicken products for the first time in the

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Despite a challenging fundraising environment, venture funds able to prove their thesis are continuing to see interest from limited partners. Unshackled Ventures is the latest venture capital firm to close on a new

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Several years ago, Noah Stanford teamed up with Michael Melone to found 0pass, a startup that aims to make it easier for companies to replace usernames and passwords with biometrics, like Touch ID and Face ID.

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A trend accelerated by the mass move to digital during the pandemic, enterprises are having to handle an increasing amount of proprietary data. According to one survey, the average company deals with 63% growth in

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Redpanda helps companies capture data in real time in a modern context, providing a new way to stream data while maintaining backwards compatibility with Kafka, the popular open source streaming project. Today, the

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Since Elon Musk has taken over Twitter, the platform has been expanding the limits of content you can post through one tweet. In its latest move, the company has increased the character count for a tweet to 25,000

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Companies are increasingly embracing generative AI. But they’re not necessarily considering all the blockers and challenges that come along with folding the tech into their existing workflows. In one recent survey

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The jury is still out on whether AI adoption really will spell the end of humanity as we know it, but in the meantime, we’re continue to see a boom of AI startups and AI dealmaking. In the latest development, a

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